Refund policy

RETURN AND REFUND POLICY

Last updated: September 14, 2026

All Sales Are Final

All purchases from HOME FURNISHINGS STORE (“HFS,” “we,” “us,” or “our”) are final sale.

We do not accept returns, exchanges, or refunds for change of mind, personal preference, ordering the wrong product, ordering the wrong colour or style, finding a lower price elsewhere, or no longer needing the product.

Customers are responsible for reviewing the product description, dimensions, quantity, colour, style, price, delivery information, and other order details before completing a purchase.

Hygiene and Personal-Use Products

For health and hygiene reasons, facial tissue, personal-care products, sanitary products, and other hygiene-sensitive products cannot be returned or exchanged after purchase.

Opened, used, washed, altered, damaged, or improperly stored products are not eligible for return or exchange unless the product was defective, damaged upon delivery, or incorrectly supplied.

Order Cancellation

You may request to cancel an order within 15 minutes after placing it.

To request cancellation, contact us immediately at sunzeyuan007@gmail.com and include your name and order number.

Cancellation requests are not guaranteed. An order cannot normally be cancelled after it has been prepared, packed, shipped, dispatched for local delivery, delivered, or collected.

If we approve a cancellation before fulfillment, the eligible amount will be refunded to the original payment method.

Damaged, Defective, Missing, or Incorrect Products

The final-sale policy does not apply when:

  • The product arrives damaged;

  • The product has a material defect;

  • You receive a product different from the one ordered;

  • An item is missing from your order; or

  • A refund, cancellation, replacement, or other remedy is required by applicable law.

Please inspect your order promptly after delivery and contact us as soon as reasonably possible after discovering an issue.

Your claim should include:

  • Your name and order number;

  • A description of the problem;

  • Clear photographs or video of the product;

  • Photographs of the packaging and shipping label; and

  • Any other information reasonably required to assess the claim.

Please keep the affected product and all original packaging until we have completed our review. Do not discard, use, alter, or return the product unless instructed to do so.

Resolution of an Approved Claim

If we confirm that an item was damaged, defective, missing, or incorrectly supplied, we may provide an appropriate remedy, including:

  • Replacement of the affected item;

  • Delivery of the missing or correct item;

  • A partial or full refund;

  • Store credit, where accepted by the customer; or

  • Another remedy required by applicable law.

The appropriate resolution will depend on the nature of the issue, product availability, the circumstances of the order, and applicable consumer-protection law.

We will cover reasonable return or replacement shipping costs where the issue was caused by us or where required by law.

Minor Product Variations

Product colours may appear slightly different because of lighting, photography, screen settings, manufacturing batches, or packaging updates.

Reasonable variations in colour, packaging, texture, dimensions, or appearance that do not materially affect the product’s normal use or quality are not generally considered defects.

Shipping and Delivery Charges

Original shipping or local delivery charges are non-refundable when an order was correctly fulfilled and delivered, except where required by law.

If delivery cannot be completed because the customer provided an incorrect or incomplete address, failed to provide building access, was unavailable to receive the order, refused the shipment, or failed to collect it, reasonable redelivery, return-shipping, or reshipping charges may apply.

Unauthorized Returns

Do not send or bring products back to us without prior written authorization.

Unauthorized returns may be refused and returned to the sender at the sender’s expense. Sending a product back without authorization does not guarantee a refund, exchange, replacement, or store credit.

Refund Processing

Approved refunds will be issued to the original payment method unless another method is required by law or agreed upon.

After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account. We do not control the processing times of banks, credit-card companies, or payment providers.

Shipping charges, customs duties, brokerage charges, and other third-party fees are non-refundable unless the refund is required because of our error or applicable law.

Statutory Consumer Rights

Nothing in this policy excludes, restricts, or limits any right, warranty, cancellation right, refund entitlement, or remedy that cannot legally be excluded under the laws of Ontario or other applicable consumer-protection legislation.

Where applicable law conflicts with this policy, the applicable law will prevail.

Contact Us

For cancellation requests or problems with an order, please contact:

HOME FURNISHINGS STORE
Email: sunzeyuan007@gmail.com
Website: https://hfsmarkham.com
Location: Markham, Ontario, Canada