SHIPPING POLICY

Last updated: September 14, 2026

This Shipping Policy applies to orders placed through HOME FURNISHINGS STORE (“HFS,” “we,” “us,” or “our”) at https://hfsmarkham.com.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing times may be longer during holidays, promotional periods, severe weather, inventory adjustments, or other periods of unusually high order volume. If a significant delay affects your order, we will make reasonable efforts to contact you.

Processing time is separate from shipping or delivery time.

2. Shipping Destinations

Available shipping destinations will be displayed during checkout. We currently offer eligible orders one or more of the following options:

• Shipping within Canada;

• Local delivery within eligible areas of the Greater Toronto Area;

• Pickup in Markham, Ontario; and

• International shipping to selected destinations when available.

If no shipping or delivery option appears for your address, please contact us before placing your order to ask whether alternative arrangements are available.

3. Shipping Rates

Shipping and delivery charges are calculated based on factors such as the destination, order size, product weight, selected delivery method, and any applicable promotion.

All available charges will be disclosed at checkout or communicated to you before your order is confirmed.

Applicable sales taxes and any other required charges will be shown separately where appropriate.

Free or discounted shipping and delivery offers may be subject to minimum purchase requirements, geographic restrictions, product exclusions, or promotional conditions displayed at checkout or in the applicable offer.

4. Estimated Delivery Times

Estimated shipping or delivery times may be displayed at checkout or provided after the order is confirmed.

Unless we expressly guarantee a delivery date in writing, all delivery times are estimates only. Carrier delays, severe weather, road conditions, customs processing, incorrect addresses, high shipping volumes, and other circumstances outside our reasonable control may affect delivery.

Nothing in this Shipping Policy limits any cancellation, refund, or delivery rights available under applicable consumer-protection law.

5. Local GTA Delivery

Local delivery may be available to eligible addresses in the Greater Toronto Area.

Local delivery availability, cost, estimated timing, and any minimum purchase requirement depend on the delivery address and will be displayed at checkout or confirmed with the customer before delivery.

Customers must provide:

• A complete and accurate delivery address;

• A valid telephone number;

• Any required unit, buzzer, gate, or access information; and

• Safe and reasonable delivery instructions.

We may contact you by telephone, text message, or email to coordinate delivery.

If no one is available to receive the order, we may leave it at the address only where it is safe and permitted to do so. If you instruct us to leave an order unattended, responsibility for the order transfers to you once the order has been delivered according to those instructions.

If delivery cannot be completed because of an incorrect address, unavailable recipient, inaccessible building, unsafe conditions, or missing access information, an additional delivery charge may apply before another attempt is made.

6. Pickup Orders

Pickup may be available in Markham, Ontario.

Please do not travel to the pickup location until you receive confirmation that your order is ready. The exact pickup address, available pickup times, and instructions will be provided after the order is confirmed.

You may be asked to provide your order confirmation and identification when collecting an order.

Orders must be collected within the period stated in the pickup confirmation. If you cannot collect your order on time, please contact us to arrange another pickup time.

7. Order Tracking

Where tracking is available, the tracking information will be sent to the email address or telephone number provided with the order.

Tracking information may take some time to update after the shipping label is created. Local deliveries completed directly by HFS may not include carrier tracking.

8. Correct Shipping Information

Customers are responsible for reviewing and providing complete and accurate shipping information before submitting an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for delays, failed delivery, loss, or additional charges caused by an incomplete or incorrect address supplied by the customer. If a package is returned to us for this reason, the customer may be responsible for the reasonable cost of reshipping it.

9. Damaged, Missing, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, missing, or incorrect, contact us as soon as reasonably possible and provide:

• Your name and order number;

• A description of the issue;

• Photographs of the product;

• Photographs of the shipping packaging and label; and

• Any other information reasonably required to investigate the claim.

Please keep the item and its original packaging until we have reviewed the claim. Depending on the circumstances and applicable law, we may arrange a replacement, refund, store credit, or another appropriate resolution.

10. Lost or Delayed Shipments

If tracking shows that a shipment is delayed, please allow the carrier a reasonable period to update the tracking information.

If your order appears to be lost, contact us so that we can investigate with the carrier. Carrier investigations may take several business days.

If tracking shows that an order was delivered but you cannot locate it, please check the delivery area, household members, building reception, concierge, mailroom, and nearby safe locations before contacting us.

We will reasonably assist with a carrier investigation, but approval of a claim may depend on the carrier’s investigation and the circumstances of delivery. This does not limit any rights or remedies you may have under applicable law.

11. Returned or Refused Packages

If a package is returned because it was refused, unclaimed, undeliverable, or addressed incorrectly, we will contact you after receiving it.

Any refund or reshipment will be handled according to the circumstances, our Return and Refund Policy, and applicable law. Original shipping charges and reasonable return or reshipping costs may be non-refundable where the failed delivery was caused by information or instructions supplied by the customer.

12. International Orders

International shipping is available only to destinations offered at checkout or separately confirmed by us.

International customers are responsible for checking whether a product may legally be imported into the destination country.

Unless expressly stated otherwise, the recipient is responsible for customs duties, import taxes, brokerage charges, clearance fees, and other charges imposed by the destination country or shipping carrier. These charges are not included in the product price or shipping charge collected by HFS.

Customs processing may delay delivery. We do not control customs authorities and cannot guarantee customs-clearance times.

13. Delivery Restrictions

We may decline or cancel delivery to an address that is outside our service area, inaccessible, unsafe, incomplete, prohibited by a carrier, or subject to restrictions that prevent reasonable fulfillment.

If we cancel an order for one of these reasons after collecting payment, we will refund the cancelled portion using the original payment method.

14. Changes to This Policy

We may update this Shipping Policy from time to time. The version published on this page at the time an order is placed will generally apply to that order, subject to applicable law.

15. Contact Us

For shipping, delivery, or pickup questions, please contact:

HOME FURNISHINGS STORE
Website: https://hfsmarkham.com
Email: [SUNZEYUAN007@GMAIL.COM]
Service area: Markham and eligible areas within the Greater Toronto Area, Ontario, Canada